FAQs
1. What is Aura Works?
Aura Works is a homegrown Indian brand offering premium vases, sculptures, and artistic décor designed to elevate modern living spaces. Each piece blends contemporary design with skilled Indian craftsmanship.
2. Where is Aura Works based?
We are proudly based in Mathura, India, and all our products are designed and crafted in collaboration with local artisans.
3. Are your products handcrafted?
Yes. Every Aura Works product is handcrafted with attention to detail, premium finishing, and durability.
4. Do you offer Cash on Delivery (COD)?
No, COD is not available.
We currently accept prepaid payments only.
5. How long does delivery take?
Orders are dispatched within 24–48 hours and typically delivered within 3–6 working days, depending on your location.
6. What is your return and replacement policy?
We offer easy replacements for any product damaged during delivery.
Customers must provide an unboxing video to support the claim for a smooth replacement.
7. Do you ship internationally?
Not at the moment, but international shipping will be introduced soon.
8. Can I place a bulk order?
Yes, we accept bulk orders for our products.
For details, email us at info@auraworks.in.
9. Do you customize designs?
Currently, we do not offer custom or personalized designs.
We only offer bulk quantities of existing designs.
10. What materials do you use?
Our décor pieces are made using premium resin, stone-dust blends, and quality finishes that ensure a luxury look and long-lasting durability.
11. Are your products fragile?
Although built for durability, the products should still be handled carefully to maintain their finish and longevity.
12. How do I clean and maintain the products?
Use a soft, dry cloth for regular cleaning.
Avoid water, harsh chemicals, and prolonged direct sunlight.
13. How can I track my order?
After your order is shipped, a tracking link is sent via SMS and email for real-time updates.
14. Do you offer gift packaging?
Many Aura Works items come in premium, gift-ready packaging, making them ideal for special occasions.
15. How can I contact Aura Works?
For any queries or collaborations, reach us at:
📩 info@auraworks.in